CyTek is a leading IT security and support provider in Kansas City dedicated to providing IT peace of mind to clients. Founded in 1998, the company has recently expanded into new business lines and is growing rapidly. CyTek delivers enterprise level skills combined with innovative application and security solutions through full managed service coverage, on-site support, as well as unmatched remote help desk assistance. Our focus on growth creates endless opportunities to grow your career.
CyTek Core Values:
- We are committed to our clients
- We operate with honesty and integrity
- We build strong and lasting relationships
- We embrace collaboration and fun
- We are accountable
The Network Engineer role is an integral role on the CyTek team serving as a front-line resource and expert for our clients via email, phone, and on-site support. This role will assist with designing, implementing, and supporting various client environments (physical and cloud-hosted) both on-site and remotely.
Core Responsibilities & Areas of Focus:
- Provide customer-centric support via phone, email, and on-site support
- Provide on-site support for equipment delivery, setup, and troubleshooting
- Perform planning and design work for network infrastructure implementations
- Provide advice on hardware and software requirements and specifications
- Implement and support various physical network components such as:
- Servers, firewalls, PCs, laptops, switches, access points, and more
- Lead or support cloud-based (ex. Azure) deployments and maintenance
- Office365 application issue troubleshooting, assistance, and resolution
- Desktop/Laptop issue troubleshooting, assistance, and resolution
- Network issue troubleshooting, assistance, and resolution
- Detailed documentation of issue investigation and resolution
- Contribute to internal documentation and process improvements
- Proficient at designing, building, migrating and maintaining:
- Microsoft Azure
- Business networks and systems, including hardware
- Window Servers
- Active Directory
- DNS
- Secure/redundant infrastructures
- Microsoft Exchange and email security/filtering solutions
- Office 365
Other technical details or requirements may include, but not limited to:
- Configure &manage servers leveraging PowerShell expertise
- Administer, configure, maintain, and upgrade various VMware technologies
- Administer and configure NAS and SAN technologies from various vendors
- Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors
- Implement and support disaster recovery and backup solutions
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
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Desired Technical Experience & Knowledge:
- Microsoft Azure
- Windows based systems and programs
- Active Directory
- DNS
- PowerShell
- Network infrastructure
- Server OS
- Switching
- Routing
- Wireless
- Firewall
- Access Points
- Microsoft Office 365, SharePoint, OneDrive, and Teams
- Microsoft Exchange
- VMWare and Hyper-V
- Backup and disaster recovery solutions
- Structural/network cabling experience or knowledge
- Professional Service Automation (PSA) ticketing solutions
- Remote Monitoring and Management (RMM) solutions
- Endpoint Detection Response (EDR) and Next-Generation Anti-Virus solutions
- Basic IP phone system, Wi-Fi, and printer knowledge
Key Non-Technical Attributes Required:
Communication
- Professional communication skills via email, phone, and in-person
- Clearly articulate technical and complex items in understandable manner
- Tactfully and effectively convey issue and situation importance
- Proactive status updates regarding issues, projects, and risk
Self-Starter
- Demonstrate a willingness to learn! We have a great team to help
- Independently manage and prioritize issues and projects start to finish
- Proactively seek opportunities to own issues or help lead team initiatives
Aligned Certifications (Not Required):
- Microsoft 365
- Security, Compliance, and Identity Fundamentals
- Microsoft 365 Modern Desktop Administrator
- Microsoft 365 Messaging Administrator
- Microsoft 365 Security Administrator
- Microsoft AzureAzure Fundamentals
- Azure Data Fundamentals
- Azure Administrator
- Azure Virtual Desktop Specialty
- CompTIA
- IT Fundamentals
- Network+
- Security+
- A+
- Project+
Benefits:
- Paid Vacation, Sick, and Personal days
- Paid Holidays
- Company Paid Health Insurance
- Company Paid Dental Plan
- Company Retirement Saving Plan
- Mileage Reimbursement for On-Site Support
- Amazing Culture Fostering Learning and Growth
- Open, Transparent, and Authentic Team-Centric Environment
To apply for this job email your details to elecuyer@cytekcorp.com
