backstitch, an HR technology company based in Kansas City, is redefining the way companies communicate with their employees.
Our innovative software, paired with industry-leading strategic support, empowers top brands and Fortune 100 companies to enhance workforce engagement. We are dedicated to providing solutions for a more connected, informed, and dynamic workplace.
We are seeking a highly professional Account Manager with a strategic mindset to guide our clients from initial onboarding to ongoing success. This role is ideal for individuals who thrive in a consultative capacity and possess a solid background in project management, particularly within the HR technology or consultancy sectors.
- Manage the 90-day implementation cycle, configuring our software to client specifications and ensuring a seamless handoff from sales to go-live.
- Build and maintain strong client relationships, offering consistent support and strategic advice.
- Conduct comprehensive training for key users, equipping them with the skills to maximize software use.
- Collaborate with cross-functional teams to apply client feedback and identify trends, aiding in the ongoing improvement of our software.
What We Seek:
- Bachelor’s degree in Business, Communication, Technology, or related fields.
- At least 3 years of experience in account management, preferably within an Employee Benefits Broker, Consulting Firm or Enterprise Software Company.
- Proven skills in project management, with experience in managing complex implementations.
- Excellent communication abilities, both verbal and written, ensuring clarity and professionalism in client communications.
- Strategic thinker with analytical skills, able to assist clients in making informed decisions and improving operations.
- Technical aptitude for software configuration and troubleshooting.
- Competitive salary paired with performance-based incentives.
- Full employee coverage of health benefits including medical, dental, and vision.
- Company stock options.
- Flexible hybrid work model.
- Uncapped vacation time.
- Team events and retreats.
- Complimentary downtown Kansas City parking permit.
- A wide array of company-provided snacks, including gluten-free and vegan options.
- Premium work setup that includes a MacBook Pro, a standing desk, and an ultra-widescreen monitor.
We are eager to welcome an Account Manager who is not just looking for a job but a career with a purpose. If you resonate with a challenge and have a knack for exceeding expectations. Apply now to become the cornerstone of client success at backstitch.
To apply for this job email your details to firstname.lastname@example.org