Account Manager (Implementation & Client Relations)

About Us:

backstitch, an HR technology company based in Kansas City, is redefining the way companies communicate with their employees.

Our innovative software, paired with industry-leading strategic support, empowers top brands and Fortune 100 companies to enhance workforce engagement. We are dedicated to providing solutions for a more connected, informed, and dynamic workplace.

The Role:

We are seeking a highly professional Account Manager with a strategic mindset to guide our clients from initial onboarding to ongoing success. This role is ideal for individuals who thrive in a consultative capacity and possess a solid background in project management, particularly within the HR technology or consultancy sectors.

Key Responsibilities:

• Manage the 90-day implementation cycle, configuring our software to client specifications and ensuring a seamless handoff from sales to go-live.
• Build and maintain strong client relationships, offering consistent support and strategic advice.
• Conduct comprehensive training for key users, equipping them with the skills to maximize software use.
• Collaborate with cross-functional teams to apply client feedback and identify trends, aiding in the ongoing improvement of our software.

What We Seek:

• Bachelor’s degree in Business, Communication, Technology, or related fields.
• At least 3 years of experience in account management, preferably within an Employee Benefits Broker, Consulting Firm or Enterprise Software Company.
• Proven skills in project management, with experience in managing complex implementations.
• Excellent communication abilities, both verbal and written, ensuring clarity and professionalism in client communications.
• Strategic thinker with analytical skills, able to assist clients in making informed decisions and improving operations.
• Technical aptitude for software configuration and troubleshooting.

Why backstitch?

• Competitive salary paired with performance-based incentives.
• Full employee coverage of health benefits including medical, dental, and vision.
• Company stock options.
• Flexible hybrid work model.
• Uncapped vacation time.
• Team events and retreats.
• Complimentary downtown Kansas City parking permit.
• A wide array of company-provided snacks, including gluten-free and vegan options.
• Premium work setup that includes a MacBook Pro, a standing desk, and an ultra-widescreen monitor.

We are eager to welcome an Account Manager who is not just looking for a job but a career with a purpose. If you resonate with a challenge and have a knack for exceeding expectations. Apply now to become the cornerstone of client success at backstitch.