What began as 12 new employees in an empty office space has now become a booming hub of activity with 118 full-time members — and growing — said Sheila Monroe.
“We really blew away our growth projections,” said Monroe, general manager of collections for TrueAccord. “We’ll likely sign a lease for some additional office space in 2021.”
The Silicon Valley startup, which focuses on debt recovery, pledged to hire for 150 new jobs back in early 2019 at their Lenexa office, which opened in April that year. TrueAccord planned to bring on 50 employees by the end of 2019, increasing by 50 employees each year until ultimately hitting 150.
Click here to read about TrueAccord’s backstory.
Within the 118 jobs in Lenexa, positions cross the spectrum of company roles, Monroe noted. Currently, there are 90 people in operations; 12 in client success; six in IT and engineering; four in human resources; four in finance; and two in legal and compliance.
“It runs the gamut in terms of highly-skilled technical roles to support roles,” Monroe said. “Of the 118 positions, 40 of the positions are management positions.”
TrueAccord’s decision to open a second headquarters in Lenexa validated the brand of the Johnson County city, said Blake Schreck, president and economic developer director of the Lenexa Chamber of Commerce.
“TrueAccord’s business model shows they wanted to do something transformational,” Schreck said in regard to the company’s platform of disrupting debt collection with AI, transparency and compassion. “We here in Lenexa have taken a transformational approach to development. So the values and culture TrueAccord has really matches well with what we do in Lenexa.”
Powering through COVID
Although the COVID-19 pandemic caused historically high unemployment in the United States, TrueAccord was able to hire 53 new employees for its Lenexa office since March. The company’s exisiting organization in cloud computing and readiness to shift to a work-from-home model allowed TrueAccord to keep its full staff and continue to hire, Monroe said.
Between San Francisco and Kansas City, TrueAccord has 21 current job openings with a majority of the openings being in KC or remote.
“We have enough square footage [in Lenexa] that we can hire 12 to 15 people and spread them out far enough to do an in-person training session on site,” Monroe explained. “After getting used to the job after a month or two, we allow them to work from home.”
Before and throughout the pandemic, Monroe has been impressed with talent recruited in the Kansas City area, she said.
“The work ethic and the desire to do well by consumers is amazing,” Monroe said. “The people are fun; they’re committed; they want to do a great job, and it really solidifies our decision to go with Kansas City.”