Square One Small Business Director

Job Title: Square One Small Business Director
Branch or Department:  Square One
Salary/Wage: $66,124
Reports to: Associate Director for Public Service
FLSA Status: Overtime Exempt
Supervises: Business Information Librarian, Community Workforce Specialist, Small Business Specialist, Outreach Business Specialist
Benefits Classification: Full Time
Work Location: Colbern Road Library Center
Job Grade: 12
Hours per Week: 40
Work Schedule: Some evening and weekends required
Hour per year: 2080

Culture Statement

Mid-Continent Public Library’s mission and internal values are reflected everyday through our people. We strive to provide customers with the best possible library experience through our commitment to exceptional customer service. We uphold the values of intellectual freedom: we ensure the free flow of information and ideas. We are fair: we know that every customer and co-worker may not need an identical solution to meet their needs but rather all customers and co-workers have access to all resources that meet their individual needs. We have integrity: we work to meet our Library’s mission with honesty and trust. It is both what we do and how we do it. We are diverse, equitable and inclusive: MCPL believes that a diverse, equitable and inclusive organization creates a more dynamic workplace and puts us in a place to better serve the community.

Position Overview

The SquareOne Small Business Director is responsible for providing excellent customer service to all staff and customers. This position provides leadership, professional expertise, and direction for the planning, structure, strategies, execution, and evaluation of the SquareOne Small Business program. This position is also responsible for effectively cultivating and managing strategic partnerships supporting the SquareOne Small Business program. The SquareOne Small Business Director must possess the ability to design, develop, and execute a high-quality curriculum.

Essential Functions
Plans and coordinates functions of the SquareOne Small Business program, including entrepreneurial, small business, and workforce development events, with a focus on excellent customer service,
Cultivates and maintains strategic SquareOne Small Business partnerships, including maintaining contracts and agreements
Supervises SquareOne staff
Maintains the SquareOne facility

Non-Essential functions
Maintains social media and web content
Participates in library-wide initiatives

Education and Experience
Bachelor’s Degree required
2 years of workforce development or entrepreneurial experience or previous business ownership preferred
3 years supervisory experience required
Grant management and reporting experience preferred
Public Speaking experience preferred
Previous experience with program management and/or curriculum design preferred

Job Knowledge
Remains current on trends and industry standards in the public library, small business development, and workforce development.

Communication
Demonstrates proficiency in public speaking, including hosting programs and making formal presentations.

Financial
Ability to manage grant funds as stipulated by the grant exhibits a satisfactory performance in this position.
Negotiates fees and services of vendors and presenters to produce programs and events for SquareOne

All successful leaders at MCPL should demonstrate:
Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget
Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
Advanced knowledge of a public library’s mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.
Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.
Advanced proficiency in customer service skills through professional and collaborative interactions with internal and external customers.
An advanced understanding of system-wide DEI initiatives in the organization, the impact of policies and procedures on DEI, and how DEI principles impact the workplace and library services.
Age Requirement:

18 years of age

MVR Requirement
Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed).

Work Environment

(Indoor) Works primarily indoors with prolonged periods of sitting at a desk, working on a computer, and must have a reasonable tolerance for dust, mold, scents, allergens, and communicable diseases which enables the employee to handle library materials, work in older buildings and interact with coworkers and the public.

Essential physical abilities to be accomplished with or without reasonable accommodation are:

Daily (greater than 50% of the time)
Standing (more than 1 hour at a time)
Standing (up to 1 hour at a time)
Walking (even ground)
Lifting 1-10 pounds
Sitting
Receiving Communication and Instructions (vision, reading, hearing)
Conveying Communication and Instructions (Speaking, writing)
Using computer data entry tools – keyboard, mouse, touchscreen, scanner

Occasionally (approximately 1-2 times per month)
Walking (variable surfaces)
Lifting 11-40 pounds
Pushing/Pulling 1-25 pounds

Rarely (1-5 times per year)
Lifting 40+ pounds
Pushing/Pulling 26-40 pounds
Pushing/Pulling 40+ pounds
Bending/Stooping

NOTE: This job description is not intended to be all-inclusive.  Employees may perform other related duties as required to meet the ongoing needs of the organization.

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.